Building an Agentic AI Workforce
for Healthcare Administration
Healthcare has a paperwork problem. We built AI agents to carry it, so clinicians get their time back for patients.
Sofi · voice agentLive at the boothYour healthcare administrator
“Can I confirm what I need before my appointment?”
SOFI“Of course — let’s go through the preparation your clinic sent over.”
Transcript and next steps ready for your team.
An agent is software that can carry a real conversation and take action. Sofi calls, texts or answers patients: confirming appointments, answering intake questions and following up after a visit.
She sounds like a person because the conversation is real, not recorded.
Darwin is the system Sofi runs on. It connects to a clinic’s existing tools, keeps a record of every conversation and action, and gives staff visibility into what the agents are doing.
Sofi is the first agent on Darwin. More are being built for other parts of the healthcare workflow.
From a real clinic
Over a 12-week deployment in a live clinic, Sofi handled real patient calls end to end.
of calls, the patient confirmed their reason for calling was fully resolved
average time for Sofi to handle a call, start to finish
Measured across a 12-week pilot at a live clinic — not a lab estimate.
Workforce Wellness is already deployed and scaling with TELUS, and was named a Top 100 company at ALL IN 2026.
Find Workforce Wellness
We’re running the demo on the floor, with the real transcript, actions and handoffs visible as they happen.
Top 100 Showcase
AI in BC booth
Leave your details and we’ll follow up after ALL IN with more on Sofi, Darwin, and where we’re deploying next.